FAQ
Have a question about...
- Your order
- Technical issues
- Product questions or suggestion
Please email us at support@chaibunny.com, and we'll get back to you within 48 hours!
Frequently Asked Questions:
Q: Do you ship internationally?
A: Currently we only ship items within the U.S.
Q: How much will it cost to ship my order?
A: Shipping is based on each items' weight, dimensions, and availability/proximity to your location. Shipping costs are provided at checkout.
Q: When can I expect my order to ship?
A: We begin processing your order as soon as it's placed! Shipping times vary as we are a small business but we do our very best to get items out next business day. We also provide tracking so you can have a watchful eye on your coming witch things.
Q: Can you cancel my order?
A: We start processing orders shortly after they've been placed. If you need to cancel your order, please let us know ASAP by contacting us at support@chaibunny.com to see if your order is eligible for cancellation. We will do our best to help you out but in some cases, your order may not be able to be canceled if they're already in the process of shipping it out.
Q: Do you offer promotions?
A: We offer giveaways, sales, announcements and more to the Witch Things newsletter subscribers!
Q: Do you have a store?
A: Currently, we do not have a brick and mortar store. Instead you can shop our website online day or night.
Q: Is your website secure?
A: Positively, Yes. On any page where you are asked to enter personal information, we use a secure server through Shopify that keeps your information safe. Just look for that little lock in your browser window.
Q: Which methods of payment do you accept?
A: We accept: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and Shop Pay ( pay in installments ).
Q: I have another question!
A: Ask us anything, we are here to help. Get a quick, personal response by emailing us at support@chaibunny.com or using the contact form on our Contact Us page.